What our customers think about us

Our service philosphy is simple: we have a 'zero tolerance' approach to poor service! We strive always to be our customer's 'best' supplier and to maintain the service flexibility demanded by customers in a constantly changing marketplace.

Here is a selection of customer opinions from a range of different sectors and industries about how successful we are in achieving our service goals.

Views from the education sector

We have many customers in all areas within the education sector, including universities, primary and secondary schools. These customers demand the highest product quality and service standards, including the ability to single source from their suppliers. Read for example what the University of Warwick and Harris Manchester College, Oxford have to say about our service.

Views from the leisure industry

The leisure industry, whether this means a hotel, restaurant or club, for example, all share the same requirements when selecting a cleaning, hygiene and catering supplies provider: the need for fast, flexible and cost effective supply.

We have been supplying Metro Bar + Grill Ltd based in Birmingham for the last 10 years. This what they have to say about us:

"We have been using Central Cleaning Supplies (CCS) for the last 10 years. Over this period of time we have built a strong working relationship and an understanding of both our business requirements and pricing restraints. The service offered is second to none and the product list and quality is ever changing to move with the demands of modern restaurant trends. I continue to use CCS and would not hesitate to recommend their services to any other restaurant or bar operator."

Views from the contract cleaning industry

The supply requirements of the contract cleaning industry are varied, but they all share the same essential need for products which offer great value and get 'the job done' quickly and effectively. A timely and error free service is also vital: after all every contractor has a demanding set of customers of their own to please!.

This is what Jane Dodge of Orion Cleaning Limited, a large Brimingham based contract cleaner with an impressive client list, has to say about us:

"Having our cleaning products delivered to each of our sites on a four weekly cycle is of paramount importance to Orion.

Cherwell provide this service and in addition have an extensive range of products to meet all of our needs. They are extremely helpful and provide a very speedy response to any queries that we have – all of which adds up to a really great service.

….… and they’re really nice people!

Views from the manufacturing sector

We supply many companies within the manufacturing sector. Cost and service issues are paramount for manufacturing firms seeking to retain competitiveness in global markets. Here is a selection of customers opinions from this sector.

"In the 5 years that I have purchased from Cherwell I have always received a fast efficient value for money and most of all friendly service."

"CTI (Castings Technology International) have been a customer of Cherwell for the last six years. We changed from another company because their service was sub-standard. Since we have been with Cherwell, we have been dealt with in an extremely efficient manner. If we have a problem we are assisted by a “real person”, not an electronic system. Their representative will call to see us to discuss new products and if prices of products rise too steeply, they recommend alternative lines to keep within our budget. Their service is high quality but reasonably priced, whether brand names or their own products, which are delivered to your door within a few days."

C N Davis, Purchasing, Castings Technology International

More Testimonials

We are happy to provide further customer references on request.